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Our Story

Othain delivers what companies and public entities have sought for years but could never find. Until now!

Othain Group’s focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights with focused IT capabilities, targeted analytics, and pragmatic reengineering—the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet our client’s business objectives, cultural and language needs, along with the key cost reduction objective.

Othain Group takes a comprehensive, well-structured, and expertly managed approach to every process we handle. Our professionals communicate clearly with all parties involved and continuously monitor and manage all issues that can affect the cost of a program. Through our experience in many different industries and in all aspects of business process outsourcing, Othain Group has developed an exemplary set of best practices for the day-to-day conduct of our business. They guide not only how we work with our clients, but also with all others involved. The result is cohesive, consistent service delivery from the first step in a process through ongoing management of a program.

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Our Mission

Othain Group’s mission is to strengthen the operating performance and reputation of our customers by managing and operating critical business processes. To achieve our objective, we will leverage our extensive domain expertise in targeted industry segments and continue to expand our operational footprint to meet our customers’ needs. We will lead in the markets we serve by creating differentiated consulting practice and BPO solutions, delivered with impeccable quality.

Our Vision 

We strive to be preferred, trusted and successful long-term partners to our stakeholders – clients, associates, and employees. We will remain viable and relevant through practical innovation and hold a continuous focus on flawless execution.

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ISO Certifications

Othain Group is an ISO 9001:2015, ISO 20000-1:2018, ISO/IEC 27001:2013 Certified Company.

ISO 9001:27001

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

ISO 9001:27001

ISO/IEC 9001:27001 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. 

ISO 20000-1:2018

ISO/IEC 20000-1:2018 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

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10+ year track record in facilitating breakthrough change for IT organizations by improving the process, productivity, and quality of application development and support.

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